We called, but you were out...
This little page is dedicated to anyone that's as frustrated as us about undelivered packages. A strange thing for this site to get worked up about? Oh yes. Let us explain:
In the days of online Internet shopping to save time and money, Internet retailers and couriers still have some catching up to do. People work during the hours of 9-5, and couriers deliver from 9-5... Meaning lots of "we tried to deliver, but you were out" cards. Our dream is that one day:
- Companies will stop quoting "delivery within 2-5 days"... we need a little more precision!
- Companies will start telling us when an order has been dispatched, and how it's being delivered (Royal Mail, Courier, next-day, etc)
- Couriers get flexible. No more "We can't deliver to your work address. We don't deliver on Saturdays. You can't collect from our depot" , and a bit more "yes - we deliver evenings till 9pm, and Saturdays"
- More retailers supporting tracking, and couriers tracking sites that are updated in real-time, not 'next day', when it's all too late.
To try to help Southenders, here are some key details of the local depots of the main parcel delivery services for Southend-on-Sea and surrounding areas. Please help us to add to this list
| Royal Mail | No information yet. If you have something to add, please contact us |
| Parcelforce | If you need to get a package redelivered, the Parcelforce site is quite useful:
|
| DHL |
UK DHL Customer Services: 08701 100 300 Local depot covering Southend-on-Sea: DHL Express, 5 Seax Way, Southfields Ind Est, Laindon, Essex SS15 6SW |
| Securicor Omega | Securicor Omega UK Customer Services: 0870 2400 555 or 0870 444 4366 Local depot covering Southend-on-Sea: Swinbourne Road,
Burnt Mills Industrial Estate, Basildon, Essex SS13 1LW |
| Initial City Link | No information yet. If you have something to add, please contact us |
| FedEx | No information yet. If you have something to add, please contact us |
Any suggestions for additions to this page? Please contact us
For more on this topic, see the ConsumerDeals Delivery Rant.
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