Southend Courier Company Hints

We called, but you were out…

This little page is dedicated to anyone that’s as frustrated as us about undelivered packages. A strange thing for this site to get worked up about? Oh yes. Let us explain:

In the days of online Internet shopping to save time and money, Internet retailers and couriers still have some catching up to do. People work during the hours of 9-5, and couriers deliver from 9-5… Meaning lots of “we tried to deliver, but you were out” cards. Our dream is that one day:

  • Companies will stop quoting “delivery within 2-5 days”… we need a little more precision!
  • Companies will start telling us when an order has been dispatched, and how it’s being delivered (Royal Mail, Courier, next-day, etc)
  • Couriers get flexible. No more “We can’t deliver to your work address. We don’t deliver on Saturdays. You can’t collect from our depot” , and a bit more “yes – we deliver evenings till 9pm, and Saturdays”
  • More retailers supporting tracking, and couriers tracking sites that are updated in real-time, not ‘next day’, when it’s all too late.


To try to help Southenders, here are some key details of the local depots of the main parcel delivery services for Southend-on-Sea and surrounding areas. Please help us to add to this list


Royal Mail No information yet. If you have something to add, please contact us


Parcelforce If you need to get a package redelivered, the Parcelforce site is quite useful:

DHL UK DHL Customer Services: 08701 100 300

Local depot covering Southend-on-Sea:

DHL Express, 5 Seax Way, Southfields Ind Est, Laindon, Essex SS15 6SW
Depot direct tel: 01268-582 008
Open 8am – 6:30pm Mon-Fri. Closed Sat/Sun


Securicor Omega Securicor Omega UK Customer Services: 0870 2400 555 or 0870 444 4366

Local depot covering Southend-on-Sea:

Swinbourne Road,
Burnt Mills Industrial Estate, Basildon, Essex SS13 1LW
Depot direct tel: 01268-729888


City Link City Link Customer Services: 08700 007007
City Link Automated service: 0870-704 9680

Local depot covering Southend-on-Sea:

Unit 32, Yardley Business Pk, Luckyn Lane, Basildon, Essex, SS14 3GL
Depot direct tel: 01268 728724
Open 8am to 8pm weekdays, 8am to noon Saturdays

Note: City Link is now affiliated to Target Express, who’s nearest branch Chelmsford


FedEx No information yet. If you have something to add, please contact us


Any suggestions for additions to this page? Please contact us

For more on this topic, see the ConsumerDeals Delivery Rant.


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