We called, but you were out…
This little page is dedicated to anyone that’s as frustrated as us about undelivered packages. A strange thing for this site to get worked up about? Oh yes. Let us explain:
In the days of online Internet shopping to save time and money, Internet retailers and couriers still have some catching up to do. People work during the hours of 9-5, and couriers deliver from 9-5… Meaning lots of “we tried to deliver, but you were out” cards. Our dream is that one day:
- Companies will stop quoting “delivery within 2-5 days”… we need a little more precision!
- Companies will start telling us when an order has been dispatched, and how it’s being delivered (Royal Mail, Courier, next-day, etc)
- Couriers get flexible. No more “We can’t deliver to your work address. We don’t deliver on Saturdays. You can’t collect from our depot” , and a bit more “yes – we deliver evenings till 9pm, and Saturdays”
- More retailers supporting tracking, and couriers tracking sites that are updated in real-time, not ‘next day’, when it’s all too late.
To try to help Southenders, here are some key details of the local depots of the main parcel delivery services for Southend-on-Sea and surrounding areas. Please help us to add to this list
| Royal Mail | No information yet. If you have something to add, please contact us
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| Parcelforce | If you need to get a package redelivered, the Parcelforce site is quite useful:
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| DHL | UK DHL Customer Services: 08701 100 300
Local depot covering Southend-on-Sea: DHL Express, 5 Seax Way, Southfields Ind Est, Laindon, Essex SS15 6SW
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| Securicor Omega | Securicor Omega UK Customer Services: 0870 2400 555 or 0870 444 4366
Local depot covering Southend-on-Sea: Swinbourne Road,
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| City Link | City Link Customer Services: 08700 007007 City Link Automated service: 0870-704 9680 Local depot covering Southend-on-Sea: Unit 32, Yardley Business Pk, Luckyn Lane, Basildon, Essex, SS14 3GL Note: City Link is now affiliated to Target Express, who’s nearest branch Chelmsford
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| FedEx | No information yet. If you have something to add, please contact us
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Any suggestions for additions to this page? Please contact us
For more on this topic, see the ConsumerDeals Delivery Rant.